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Offer regular positive feedback in real time. At MoonShot, we attend events for our clients, providing support, not only training and briefing staff, but also identifying positive behaviours in action and recognising and rewarding those behaviours on the spot. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/448b5028-f974-4cd2-994c-41a615602e83/4.jpg Blog - How Staff Recognition Creates Better Guest Experiences - and How to Do It Right. - Make it stand out Create customizable employee awards. These can be performance specific, role specific or to celebrate a personal achievement. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/78f1a2a3-87d5-42ab-95c3-2147cb742434/3.jpg Blog - How Staff Recognition Creates Better Guest Experiences - and How to Do It Right. - Make it stand out Give feedback as part of your daily/weekly check-ins. Use this time to also provide feedback from guests, giving specific examples about how their actions and behaviours made a difference to the guest experience https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/1ad2b398-507e-4c51-97fb-756250676658/IMG_7345+%281%29.jpeg Blog - How Staff Recognition Creates Better Guest Experiences - and How to Do It Right. - Make it stand out Create opportunities to be recognised by coworkers. 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The steward was recognized for going above and beyond their everyday duties. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/ad852314-e513-4593-bd0c-2000458bedef/unsplash-image-82ZEOTntP8g.jpg Blog - Creating a Culture of Guest Service - Key Insight #5 - Make it stand out Tell them the good and the bad. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/a3ede09d-48e2-44a2-9be5-bc1110a03bfe/Moonshot_BlueMedium.png Blog - Creating a Culture of Guest Service - Key Insight #5 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.mshot.co/new-blog/2023/6/6/creating-a-culture-of-guest-service-key-insight-2-wpbln-cgs76 monthly 0.5 2024-04-08 https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/c7fb6ce9-b7b7-4fc1-a5a3-4f3dca62951a/7X4A5815+%281%29.jpeg Blog - Creating a Culture of Guest Service - Key Insight #4 - “Your front-line must be held accountable for the fan experience and leaders MUST walk the walk.” https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/1687282806664-1HNCRUGY9VHRMBWHJMBK/image-asset.jpeg Blog - 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Creating a Culture of Guest Service - Key Insight #4 - Make it stand out . https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/a3ede09d-48e2-44a2-9be5-bc1110a03bfe/Moonshot_BlueMedium.png Blog - Creating a Culture of Guest Service - Key Insight #4 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.mshot.co/new-blog/2023/6/6/creating-a-culture-of-guest-service-key-insight-2-wpbln monthly 0.5 2024-07-15 https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/e2c4e690-8e80-4271-b0f3-a6efcd154a08/20211014_195428000_iOS.jpg Blog - Creating a Culture of Guest Service - Key Insight #3 - “Your front-line staff must feel valued, appreciated, and empowered. ” https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/625975d4-bc2f-4d16-a1fb-4f1bf184f123/20230507_133211000_iOS+1.jpg Blog - Creating a Culture of Guest Service - Key Insight #3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/dcd1d7cb-0ae8-455c-8b0b-7006739065cf/20230503_161754000_iOS_1-removebg-preview.png Blog - Creating a Culture of Guest Service - Key Insight #3 - Make it stand out ‘Rockstar Racemaker’ cards the MoonShot recognition team issued to fan facing staff members during Formula 1 Crypto.com Miami Grand Prix 2023. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/b12bddd5-c9a0-4e3d-887a-c00a114bc7d9/20230503_161754000_iOS-removebg-preview.png Blog - Creating a Culture of Guest Service - Key Insight #3 - Make it stand out We included a QR code that staff could scan in order to recognise their other teammates. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/e1a2ed9c-880a-481c-9794-181c35a7a970/Screenshot+2023-06-08+16.53.21.png Blog - Creating a Culture of Guest Service - Key Insight #3 - Make it stand out Atlanta Braves ‘Gameday Staff’ brand, created to give staff identity. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/96fb115b-96c0-4621-b246-4b2587ebaf61/20221113_101414000_iOS.jpg Blog - Creating a Culture of Guest Service - Key Insight #3 - Make it stand out Recognition ‘goodie’ bags issued by the MoonShot recognition team at the NFL Munich Games 2022. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/d274926d-7d7c-4ff4-8277-0590771c0384/20221024_195030000_iOS.jpg Blog - Creating a Culture of Guest Service - Key Insight #3 - Make it stand out Staff member photo recognition with sign. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/a0f40847-28ab-4c98-8c81-41cca61bcbb7/20230429_181617000_iOS+%281%29.jpg Blog - Creating a Culture of Guest Service - Key Insight #3 - Make it stand out Team photo recognition with signs. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/a3ede09d-48e2-44a2-9be5-bc1110a03bfe/Moonshot_BlueMedium.png Blog - Creating a Culture of Guest Service - Key Insight #3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.mshot.co/new-blog/2023/6/6/creating-a-culture-of-guest-service-key-insight-2 monthly 0.5 2024-04-08 https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/99bbd565-0c0f-450c-a7e7-0c302c19b1ef/de1f5f1f-5e82-42b5-8604-310711ab012f.JPG Blog - Creating a Culture of Guest Service - Key Insight #2 - “Your front-line staff must have an emotional connection to you, your brand, place, and experience.” https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/f8dc8e54-8064-42f9-8cbb-b14df2a79ab0/IMG_9255.jpeg Blog - Creating a Culture of Guest Service - Key Insight #2 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/978d8180-42e5-465c-8a50-b6807e82afe5/7X4A4451.jpg Blog - Creating a Culture of Guest Service - Key Insight #2 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/53a83362-92ba-4616-a149-d1bc0c326314/20220701_135906000_iOS+1.jpg Blog - Creating a Culture of Guest Service - Key Insight #2 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/a3ede09d-48e2-44a2-9be5-bc1110a03bfe/Moonshot_BlueMedium.png Blog - 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Key Insight #1 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.mshot.co/new-blog/keyinsights monthly 0.5 2024-04-08 https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/f19b423b-ea5c-4d77-af9d-5cf5302f815d/7X4A5077.jpeg Blog - Five Key Insights to Creating a Culture of Guest Service Employee training is the default approach to ensure that your team has the tools to become successful. However, MoonShot believes that training alone does not build a winning culture if it only addresses the basics of staff members’ duties. In this blog, MoonShot’s Matt Lynch, talks about why venues must have a strategic focus on the staff who manage the event guest experience and what key beliefs MoonShot stands by in order to create a positive guest service culture for our partners. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/da275eac-aaf2-4fa4-a999-750436e6ddec/Framework.png Blog - Five Key Insights to Creating a Culture of Guest Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/d4da9e85-93e8-4254-8c9f-b357517ed752/20220630_120625000_iOS.jpg Blog - Five Key Insights to Creating a Culture of Guest Service - Make it stand out Matt Lynch, Managing Director, MoonShot https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/1681317902412-7LDMXAHBAK30OTBJK0V0/unsplash-image-gdMRXiTVMLI.jpg Blog - Five Key Insights to Creating a Culture of Guest Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/55b9ea61-e8ab-422a-8e8f-923b0fe1055b/20221002_104409000_iOS+1.jpg Blog - Five Key Insights to Creating a Culture of Guest Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/c8975873-e990-43d8-8e8b-4fd0f92976a0/20211014_195428000_iOS.jpg Blog - Five Key Insights to Creating a Culture of Guest Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5aa01fa631d4dfe995181b6d/eeb7d618-860f-45a4-ba63-c40368c58115/unsplash-image-82ZEOTntP8g.jpg Blog - Five Key Insights to Creating a Culture of Guest Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. 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