INSIDE SERVICE CULTURE 2027
PEOPLE. PURPOSE. EXPERIENCE.
Learn from leading organizations building cultures that perform.
30th June 2027, London.
Register for early access to discounted tickets →
REAL EXPERIENCE. PRACTICAL INSIGHTS.
Hear directly from senior operational leaders in NFL, MLB, MLS, NBA and NHL, as they share insights into:
BUILDING CULTURES THAT PERFORM
How service standards are turned into everyday behaviors.
CREATING CONSISTENCY
Bringing service standards to life across the guest journey, strengthening loyalty, and creating opportunities to increase revenue.
EMPOWERING PEOPLE
Recruiting, training, and empowering frontline teams to deliver on your brand promise in every interaction.
OWNING THE MOMENT
How leaders empower frontline teams to use their judgment, anticipate guest needs, and create memorable experiences.
IDEAS YOU CAN PUT INTO ACTION.
Chris Brown
Vice President, Guest Experience - New York Mets
JP Paul
Vice President, Stadium Operations - Minnesota Vikings
Michael Posluszny
Manager - Security Workforce Management at The Walt Disney Company
Hayle Krigel Barbato
Senior Director of Guest Experience, Houston Texans
Kyle Mockler
Senior Director, Guest & Team Member Experience - Miami Dolphins & Hard Rock Stadium
Amy Swisher
Director Of Guest Services - Seattle Seahawks