3. 2. 1. LIFT OFF.
ELEVATE YOUR BRAND THROUGH A CULTURE OF PURPOSE.
WE CAN BUILD A GUEST EXPERIENCE DESIGNED FOR SUSTAINED SUCCESS.
Employee training is the default approach to ensure that your frontline staff has the tools to become successful. But training isn’t enough to build a winning culture because it only addresses the “what” of staff members’ duties.
At Moonshot, we engage your employees to help identify their true purpose. Our engagement model is built on employee satisfaction, empowerment and recognition. And we have worked with many leading organizations to help them create a positive and successful employee culture.
HIGHER CUSTOMER SATISFACTION STARTS WITH EMPLOYEE SATISFACTION.
Moonshot engages with your staff at a higher level. We go beyond functional duties to connect with them on an emotional level. Our engagement sessions are designed to be inspirational — providing direction, purpose and accountability. This is the beginning of creating a staff culture around positive engagement.
POWER TO THE PEOPLE.
When your frontline staff has the knowledge, resources and confidence to do the job they will consistently perform at a higher level. We design sessions around employee empowerment so that they will feel comfortable using everything at their disposal to create an exceptional experience for the customer.
RAISING THE BAR WITH RECOGNITION.
Positive reinforcement is key to building an engaged frontline staff. We design recognition around key brand values and expectations to make sure that your people are getting the kind of quality and informed feedback to help them thrive.
AN ASTRONOMICAL BOOST IN EMPLOYEE PERFORMANCE GROUNDED IN RESULTS.
Building frontline staff culture around people with purpose can be extremely beneficial to venue-based organizations. But what tangible results can be achieved by this kind of work? (MORE INFO FROM MATT NEEDED HERE ON HOW RESULTS ARE MEASURED)