MoonShot Ready to Kick Off Historic Tournament on the World Stage.
MoonShot’s mission is to create exceptional fan experiences at some of the world’s biggest and most iconic venues and events - by training, engaging, and celebrating the frontline staff who bring those moments to life. And what could be more iconic than the largest tournament in history.
Spanning 3 countries and 16 cities in North America with over 100 matches and opportunities to make memorable moments happen, MoonShot is proud to have brought a team made up of the best-in-class guest service operations professionals from around the globe, experienced in managing world-class events, to ensure the fan experience lives up to the occasion.
“We are delighted to be a key part of delivering such an important fan experience in the U.S. We firmly believe that frontline staff are the people behind the moments that make tournaments like this truly special. They are the ambassadors of the tournament and a primary point of connection for all fans. Our work is focused on ensuring they are recognized and celebrated. On behalf of the entire MoonShot team, we are incredibly proud to help support the in-stadium staff recognition program and help make this experience unforgettable - for every single fan.”
- Matt Lynch, Executive Director, MoonShot.
✅ Before the tournament:
MoonShot…
Provided consulting support to the tournament team and stadium operators.
Helped prepare a staff recognition program to be launched across multiple venues and cities, ensuring consistency and motivation for staff.
✅ During the tournament:
MoonShot will be…
Providing operational support across all stadiums, including ongoing training materials to keep staff informed and engaged.
Coordinating recognition initiatives for over 65,000 volunteers, workforce team members, and all functional areas of the tournament so staff across different venues feel appreciated and aligned with united service goals and connected in all 16 host cities.
This approach ties directly to MoonShot’s core mission to help venues and event operators deliver outstanding guest experiences by improving how staff are trained, motivated, and recognized.
“Supporting such a historic event is an incredibly rewarding project. Celebrating the unique cultures of each city, alongside the existing operational structures at each world-class venue, makes for an inventive and collaborative approach. We continue to push the envelope by ensuring important staff stories are shared while maintaining a strong focus on the fan experience. It is a pleasure to work alongside people who share our passion for prioritizing the frontline team, knowing the direct impact that has on the fan experience.”
- Erin Swales, SVP of Operations & Development North America, MoonShot
