We’re Over the Moon!
Susan Couper
Senior Recruitment & Volunteer Manager at The Football Association - UEFA Women's EURO 2022
“Working with MoonShot to design, develop and deliver Volunteer training for 1500 Volunteers at 10 Venues for UEFA Women’s EURO 2022 was a true partnership. Throughout the process Moonshot adapted and flexed their plans according to the needs of the project and created a progressive and refreshing training programme that Volunteers fully immersed themselves in.
MoonShot went above and beyond on what was originally briefed and we were delighted with the Volunteer training programme.”
Jonathan Blair
Director, Visitor Operations at Missouri Botanical Garden
“Working with the MoonShot team to revise our team member training materials was exceptional. The industry knowledge and ideas that Matt and team brought to the process were invaluable.”
Liam Boylan
Stadium Director at Wembley Stadium
“I have known Matt Lynch for 7 years and his company “MoonShot” perfectly personifies his belief in customer engagement. You simply have no chance of delivering any strategy you may have if you do not engage with your frontline staff. They will always be your first physical touchpoint with your customers, so if they are not engaged and feel wanted, then that will quickly become obvious to your guests with poor customer service. We have used MoonShot for many events at our stadium and as a Director, I can quickly see when Matt and his team have been working with our staff. They simply have a skip in their step and they are on the front foot with engagement. Survey results will automatically improve when MoonShot have had time to work with our teams and I cannot recommend them enough to other venues or tournaments. Engage with your frontline staff and you will reap the rewards, this is an essential tool for your delivery of any event.”
Karina Herold
Los Angeles Sports and Entertainment Commission
Vice President, Major Events
“We needed to build a foundational workforce training program that could be easily customized/skinned for different events and programs. The MoonShot team not only created a great tool that has trained hundreds of people, but they also led the first few trainings and taught us how to deliver the content and messaging in ways that “stuck.” The mix of informational videos, infographics, interactive quizzes, and traditional slides engages the audience and calls out the most important information in many different ways. Our workforce shows up on time and in uniform, understands the value of the guest experience, and has a fantastic time working together to make our events exceptional.”