Empowering people.

Transforming experiences.

We empower teams to deliver exceptional experiences for fans and guests - every time.

Learn more →

STAFF TRAINING & RECOGNITION PROGRAMMES

We help your front-line staff to strengthen guest connections, building loyalty and trust. We boost motivation through recognition that links daily actions to performance goals and continued growth.

VOLUNTEER TRAINING & MANAGEMENT

From recruitment and training to event-day support, we engage volunteers to embody your brand and deliver exceptional experiences for your guests.

EXPERIENCE AUDITS & OPERATIONAL CONSULTANCY

Our team of senior leaders brings extensive expertise in guest experience. We design and deliver experiences that reflect your brand’s unique identity and provide operational support from start to finish and beyond.

Our Vision

Our vision is to transform the way experiences are defined and delivered, to ensure every moment is exceptional for both those who shape them and those who live them.

By empowering the people behind every moment, we create authentic experiences at events and venues worldwide, that inspire unforgettable memories and have meaningful, lasting impact.

Learn More →

The MoonShot Experience

From concept to execution, we support events and experiences of all kinds, providing operational consulting, staff and volunteer training and recognition, on-site coordination, and behind-the-scenes support that makes every detail count.

Whether we’re collaborating with clients or empowering frontline teams, our goal is simple: to deliver exceptional service and unforgettable experiences – every time.

MoonShot was founded on the belief that every person matters - from the cleaner to the safety team member to your guests, everyone has a story that should be celebrated.

Read our story →

★★★★★
“We’ve really enjoyed our work with MoonShot. Their advice and guidance was pivotal in helping our senior leadership team come up with a staff training programme that accurately reflected our club’s values and strategy, and then Matt and Jess’ delivery to our people brought it to life. We’d recommend working with them, and we look forward to continuing our relationship for a long time. - David Threlfall-Sykes - COO - Huddersfield Town AFC
★★★★★
“Working with MoonShot to design, develop and deliver Volunteer training for 1500 Volunteers at 10 Venues for UEFA Women’s EURO 2022 was a true partnership. Throughout the process Moonshot adapted their plans to the needs of the project creating a progressive and refreshing training programme that Volunteers fully immersed themselves in. They went above and beyond the original brief and we were delighted with the outcome.” - Susan Couper - Senior Recruitment & Volunteer Manager at The Football Association - UEFA Women's EURO 2022
★★★★★
“We have used MoonShot for many events at our stadium and as a Director, I can quickly see when Matt and his team have been working with our staff. They simply have a skip in their step and they are on the front foot with engagement. Survey results will automatically improve when MoonShot have had time to work with our teams and I cannot recommend them enough to other venues or tournaments. Engage with your frontline staff and you will reap the rewards, this is an essential tool for your delivery of any event.” - Liam Boylan - Stadium Director, Wembley Stadium
★★★★★
MoonShot consistently demonstrated exceptional professionalism and enthusiasm throughout our partnership. The impact of their work was clearly measurable; we saw significantly higher rates of returning temporary staff, which speaks directly to the effectiveness of the recognition program they helped us execute. MoonShot was reliable, responsive, and genuinely invested in our success. I would work with them a thousand times over!” - Carley Fort - former Event Coordinator - NFL